One front door. An independent pro on your roof.

No. VIO does not sweep, inspect, repair or install anything, and does not employ the technicians who visit your home. We operate the brand, the request flow and the network. The work is performed by an independent local chimney company, which sets its own price and schedule, provides any workmanship warranty, and collects payment directly from you.

Because one front door is genuinely more useful than fifty phone numbers, and we would rather say so than pretend otherwise. VIO CHIMNEY is a marketing identity: one name, one look, one place to start. The operative relationship is the one on this page and in our Lead & Referral Disclosure, which controls if any marketing copy anywhere on this site ever contradicts it.

Before a company joins the network we confirm its business identity and standing, require proof or attestation of any license or registration its state or locality requires for the work, require attestation of general liability insurance with documentation where applicable, and review reputation signals including customer reviews and complaint history. We monitor complaints on an ongoing basis and may require updated documentation or remove a business. It is a point-in-time check of a business, not a guarantee about the individual who arrives.

By the companies in the network, not by you. Depending on the market that may be a per-referral fee, a share of completed jobs originating from our referrals, a network participation fee, or a combination. It is never added to your estimate as a line item. Being candid about the consequence: that is a financial relationship, it influences which businesses take part, and we do not claim the company matched to you is the cheapest available. For significant work, get more than one estimate, including from companies outside our network.

We take requests nationwide, and coverage in any given ZIP depends on which independent companies serve it. In Cleveland, Ohio and Nashville, Tennessee there is a named primary provider with ZIP coverage published down to the neighbourhood. Elsewhere we match against the network. If we cannot serve you, we say so rather than sitting on the request.

Five questions, and a reputable company answers all five without hesitation. Are you licensed or registered for this work in my area, and what is the number? Can you show a current certificate of insurance? Will the estimate be in writing, and does it say what is and is not included? Who obtains any required permit? What warranty do you offer on workmanship, and is it in writing? Ask them of any chimney company, inside our network or outside it.