Accessibility Statement

Our commitment

VIO CHIMNEY is committed to making viochimney.com and its associated pages, forms, and tools (the “Platform”) accessible to and usable by everyone, including people with disabilities and people who rely on assistive technology. Arranging home services is often urgent — a blocked flue or a failed inspection does not wait — and we believe no one should be prevented from requesting help because of a barrier we built. Accessibility is a design requirement on the Platform, not an afterthought, and it is considered at every stage: design, development, content, and review.

Our target conformance standard is the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA, published by the World Wide Web Consortium (W3C). We treat WCAG 2.1 AA as our benchmark for the Platform and also draw on newer guidance, including WCAG 2.2 success criteria, where practical. Conformance is an ongoing effort rather than a one-time certification, and this statement describes honestly where we are.

Scope of this statement

This statement covers viochimney.com and the pages, forms, and tools we operate under that domain, including the service request flow, city and service pages, educational guides, and the legal pages you are reading now.

It does not cover websites, documents, or communications produced by third parties — including the websites, estimates, invoices, and paperwork of the independent Service Professionals to whom requests are referred, which are their own responsibility. If an inaccessible third-party document reaches you through a VIO CHIMNEY referral, contact us using the feedback channel below and we will make reasonable efforts to help you obtain the information in a form you can use.

Measures we have taken

Semantic structure. Pages are built with semantic HTML — meaningful landmarks, a logical heading hierarchy, lists, and native controls — so screen readers and other assistive technologies can convey the structure of each page, and skip-navigation patterns let keyboard users bypass repeated content.

Keyboard navigation. The Platform is designed to be fully operable with a keyboard alone: interactive elements are reachable in a sensible order, focus is clearly visible at all times, no functionality requires a mouse, and there are no keyboard traps. Dialogs and overlays, including our cookie consent banner, are labeled for assistive technology and can be operated without a pointer.

Color and contrast. Text and interactive elements are designed to meet or exceed WCAG 2.1 AA contrast ratios against their backgrounds, and color is never the only means of conveying information, indicating an action, or distinguishing a state.

Motion and animation. Interface animation is decorative and restrained, and the Platform respects the prefers-reduced-motion setting of your operating system or browser: when reduced motion is requested, animated transitions are reduced or removed. Nothing on the Platform flashes in ways known to trigger photosensitive conditions, and no content auto-plays with sound.

Forms. Service request forms — the heart of the Platform — use programmatically associated labels, clear instructions, appropriate autocomplete attributes, visible and screen-reader-announced error messages that explain how to fix a problem, and generous touch targets. No form on the Platform imposes a time limit.

Images and media. Informative images carry text alternatives; decorative images are hidden from assistive technology. If we publish video or audio content, our practice is to provide captions and transcripts.

Responsive and zoom-friendly layout. The Platform uses responsive layouts that support browser zoom up to 200 percent and text resizing without loss of content or functionality, and works in portrait and landscape orientations on mobile devices.

Language and readability. Pages declare their language so assistive technology pronounces content correctly, headings and link text are written to make sense out of context, and instructions never rely on sensory characteristics alone (we do not say only ‘click the button on the right’).

Consistent navigation. Header, footer, and navigation are consistent from page to page; repeated components behave the same way everywhere; and focus is managed when overlays open and close, so keyboard and screen-reader users are never stranded behind a dialog.

On-site accessibility panel

In addition to honoring your operating system and browser settings, the Platform offers an on-site accessibility panel with controls for text size (increase text across the site in steps), contrast (a higher-contrast presentation), and motion (reduce or disable interface animation). The choices you make in the panel are stored locally on your device so they persist between visits, are treated as essential functionality under our Cookie Policy, and can be changed or reset at any time. The panel itself is keyboard-accessible and labeled for screen readers.

The panel supplements, rather than replaces, your system preferences: if your operating system or browser requests reduced motion, we respect that even if you never open the panel, and panel choices layer on top of system settings. Where a panel setting and a system setting differ, we aim for the more accessible result to win.

Technical specifications

Accessibility of the Platform relies on the following technologies working with your browser and any assistive technology you use: HTML, WAI-ARIA, CSS, and JavaScript. The Platform is built to degrade gracefully, so core content remains readable and the primary service request path remains usable even where advanced browser features are unavailable.

Compatibility with browsers and assistive technology

The Platform is built to work with current versions of major browsers (Chrome, Safari, Firefox, and Edge) and to be compatible with widely used assistive technologies, including VoiceOver on macOS and iOS, NVDA and JAWS on Windows, and TalkBack on Android, as well as operating-system magnification, contrast, and reduced-motion settings. Very old browser versions may not support the technologies the Platform relies on and may provide a degraded experience.

Known limitations

Despite our efforts, some parts of the Platform may not yet be fully accessible, and we would rather tell you plainly than claim perfection. Known or likely limitations include: third-party content embedded in or linked from the Platform (such as maps, review widgets, and call-tracking components) that we do not fully control and that may not meet our target standard; photos submitted by homeowners or Service Professionals that may lack adequate text descriptions; documents such as estimates or PDFs prepared by independent Service Professionals, which are outside our control; and occasional regressions as we ship new pages and features, which we aim to catch in review but sometimes will not.

When we learn that any page or flow is difficult to use with assistive technology, we treat it as a defect with priority handling — not as an enhancement request — and we track it until it is fixed. If you encounter a barrier, the fastest way to get it fixed (and to get immediate help with what you were trying to do) is the feedback channel below.

Feedback and assistance

We genuinely want to hear about accessibility problems, however small. Email legal@viochimney.com with “Accessibility” in the subject line and tell us the page you were on, what you were trying to do, and the browser and assistive technology you were using, if any. We aim to acknowledge accessibility feedback within two business days and to keep you informed while we address it.

If a barrier prevents you from completing a service request online, contact us by telephone using any number listed on the Platform and mention accessibility — a person will take your request and help you directly, at no additional cost. On request, we will make reasonable efforts to provide the information on the Platform in an alternative format that works for you.

What happens after you report a barrier: we reproduce the issue with the browser and assistive technology you describe, log it against the affected page or component, prioritize it based on how severely it blocks a task, fix it in an upcoming release, and — if you asked us to — let you know when the fix ships. Reports like yours are one of the most valuable inputs to this program.

Ongoing efforts

Accessibility on the Platform is maintained through a continuing program: automated accessibility checks run against the Platform during development; manual reviews are performed with keyboard-only navigation and screen readers; new components are reviewed against WCAG 2.1 AA before release; contrast and motion behavior are checked as part of design review; and the people who build the Platform are trained to treat accessibility as part of the definition of done. We prioritize remediation of any issue that blocks a core task — above all, requesting service — over cosmetic improvements.

How we assess conformance. We rely on a combination of self-evaluation methods: automated checks integrated into development, manual expert review of new templates against WCAG 2.1 AA, keyboard-only walkthroughs of critical flows (especially the service request flow), screen-reader passes using VoiceOver and NVDA, and review of user-submitted feedback. We do not currently claim a third-party certification; if we commission an independent audit, we will update this statement with its results.

This statement is reviewed and updated at least annually, and whenever significant changes are made to the Platform. It was last reviewed in July 2026.

Enforcement and further options

We hope you will give us the chance to fix any problem first, because that is the fastest path to a solution. If you are not satisfied with our response to an accessibility concern, you may pursue the options available under applicable law, including filing a complaint with the relevant governmental authority. Nothing in this statement limits any rights you may have under the Americans with Disabilities Act or other applicable accessibility laws.